Supporting your workforce with appropriate training programs can be a valuable investment, but only when that training increases the valuable skill sets (and, consequently, improves productivity) of individual workers. Training staff may be much less valuable (or actually costly) when such programs are instructing individuals to perform repetitive actions or functions, something more appropriately managed through automation, scheduling and other professional Business Intelligence (BI) procedures. More importantly, the savings realized by eliminating repetitive tasks can be wisely shifted to other, more valuable growth initiatives (including system upgrades, IT infrastructure, and other sorts of training, such as data security). These have the potential for a far greater return on investment including the potential to both boost company revenues and build greater loyalty and confidence among key staff members.
